Customer care
Warranty Information
Component protection and workmanship cover for SpectrumPC.uk systems. These terms do not limit a consumer’s statutory rights.
Last updated: 12 August 2026
12-month workmanship cover
Professional PC assembly carried out by SpectrumPC.uk is covered for 12 months from delivery. A fault caused by our workmanship is assessed separately from a defect in an individual component.
Component warranties
Components carry their applicable manufacturer warranties. SpectrumPC.uk remains the point of contact for statutory rights relating to goods bought from us. A manufacturer warranty is additional protection.
Modifications and exclusions
Adding RAM does not automatically void the entire warranty, but damage caused during installation is not covered. Cover may also exclude accidental or liquid damage, misuse, improper transport after delivery, electrical surges, unauthorised repairs and interference by third parties.
Making a claim
Email spectrumpc.uk@gmail.com with the order number, a description and photographs or video where possible. Messages are handled Monday to Friday, 9am–5pm, and we aim to respond within 2 working days. Do not return an item before receiving instructions.
Warranty carriage
For a confirmed fault covered by warranty, SpectrumPC.uk pays the appropriate collection or return cost and redelivery. The transport method must be agreed with us in advance.
Windows
Windows installation and configuration are included in the price of a complete system assembled by SpectrumPC.uk. A valid Windows licence is charged separately and itemised in the quotation.
Statutory rights
Goods must be of satisfactory quality, fit for purpose and as described. SpectrumPC.uk cover does not restrict rights under the Consumer Rights Act 2015 or other applicable law.